If you’re 18 or older, you have the right to make decisions about your participation with the NDIS. That is why we need to ask for your consent. 

Consent is a record of your permission for us to:

  • Collect and share information about you with another person or organisation.
  • Use the Document Verification Service to verify identity documents.
  • Use Services Australia information as evidence of your age and residence for an NDIS application.
  • Share community connections information or an Early Supports plan if you are getting help from an NDIS partner to make these connections. 
  • Let your plan manager, support coordinator or recovery coach see the parts of your plan and funding component amounts they manage.

Before we can share your information, you need to tell us that we have your permission, and we need to record your permission in our computer system. 

You can choose to give consent to another person to support you in your business with the NDIS. You can choose to give consent to another person so:

  • They can talk to the NDIA or receive letters about you.
  • They can do things on your behalf, like ask for a change to your plan.

A person you’ve given consent to can support you to make decisions, but they will not be able to make decisions for you. This makes them different to a child representative or nominee.

Read more about child representatives, including who can be one, and what do they do

Read more about what a nominee is, who can be one, and what we consider when appointing a nominee for you.

Participants now have more choice and control over the information they share with providers. 

In the my NDIS participant portal, participants and/or their representatives can now: 

  • View their provider list to understand what information they share with each provider. 
  • Search for providers and view the consent already provided. 
  • Update the type of information they choose to share with providers based. 

For my provider relationships, participants can update consent to share their plan goals. 

For support coordinators, participants will be able to select ‘yes’ or ‘no’ to share their plan information and funding component amounts.

Participants can learn about sharing information with providers by watching ‘How to manage relationships in the my NDIS participant portal.’

If you want to give your consent for a provider to view your information and/or parts of your plan, you can also tell us at your plan meeting, plan implementation meeting, check-in meeting or by getting in touch with your NDIS contact or calling the National Contact Centre.

When you tell us to give consent to an NDIS provider, you will have a contact person at the provider’s organisation. You will list this contact person when you give consent and we will record that this person has consent as your provider.

You can give your consent for different providers to see different parts of your plan.  

You can update your consent for providers at any time.

When you click on the ‘relationships tab’ in the my NDIS participant portal, you will see your current relationships, new relationship requests and your relationship request history. 

The ‘active relationships’ tab shows your current relationships with my providers, plan manager or support coordinator (if you have one). 

When looking at your current relationships, you will see: 

  • each provider you work with 
  • when you started sharing information with them  
  • what information you are sharing with them. 

To view the information you share with a provider, click the ‘view’ button. 

To update the information you share with a provider, click the ‘review’ button. 

Once you have updated the information you want share with a provider, select ‘update’ to save the changes.  

If a provider submits a request to see parts of your plan information, you will receive a notification in the ‘requests to share’ tab. 

Participants can learn about my provider relationships requests by watching the ‘How to manage relationships in the my NDIS participant portal.’ 

You can give consent or change who you’ve given consent to by using an NDIS consent form. You can also tell us on the phone or in writing at any time, or during your plan meeting, plan implementation meeting or check-in. 

When you give us consent, we’ll ask you some questions to check it is your decision, how long you want your consent to last and what it gives people permission to do. We’ll do this every time you give someone new or different consent. 

We keep track of everyone you’ve given consent to in our computer system. We also keep a record of what information you’ve consented to be shared with others, what information we have shared, and who we’ve shared it with.

What is consent - easy read