Key points
  • New NDIS plans will be up to 12 months.
  • Check-ins will generally happen once every 12 months.
  • You don’t have to wait for a check-in to ask for changes to your plan.

NDIS plans can be up to 12 months. Your plan will remain in place, unless your situation or NDIS support needs change.  

Your  plan  will have  a total budget amount. This gives you an annual amount to manage and regularly spend on the NDIS supports you need to pursue your goals.  

We will schedule a check-in with you every year to ask how you are going with your plan.

Your check-in will be with your my NDIS contact.

Your check-in

Your check-in can take place face-to-face or by phone. You can bring a family member, supporter, or someone who helps you with your plan to your check-in, if you want to.

Having a check-in doesn’t mean your plan needs to change. 

At your check-in, your my NDIS contact will ask you about:

Your plan

  • How you’re going with your plan.
  • If your NDIS supports are meeting your disability needs. 
  • If you have questions about your current plan. 

  • How you’re going with your goals.
  • If you have any new goals or want to change the goals you have.

  • How you’re using the NDIS supports funded in your plan.
  • How your providers and NDIS supports are helping you to pursue your goals. 

  • The support you get from family members and friends.
  • How you’re using local services in the community or other government supports. 

  • If your situation has changed and you need more, less or different NDIS supports.
  • If you have some big changes coming up in your life, like starting or finishing school or starting a new job, or changes to your living situation.

If your plan is working for you, no changes will be needed. This is a good outcome because it means you have the right NDIS supports in place for everyday life and to pursue your goals.

If your check-in shows your plan is no longer meeting your needs, we may need to change your plan. 

Fact sheet

To learn more about what a check-in is, when we’ll check in with you, how we’ll organise your check-in, how to prepare for your check-in and what happens at the end of your check-in you can read our fact sheet.