With participant consent, providers can download reports with the following information:
- Details of claims and payments, including the status of claims awaiting verification.
- Participant and provider relationship details.
- Details of notifications.
- Participant budget information when there is a recorded my provider relationship.
When a participant has an NDIS plan developed in our new computer system, plan managers, support coordinators and psychosocial recovery coaches with participant consent to see:
- Historical participant goals.
- Historical plan budgets.
If a provider submits a claim and it is below the price guide limits, they will receive an error message explaining this.
If a provider submits a claim above the price guide limits, they receive a different error message explaining this.
Previously, providers would only receive one error message for this type of claim.
- Learn about upcoming improvements to our new computer system and the my NDIS provider portal.
- The improvements we're making are based on feedback we've had from providers.
We are making improvements to our new computer system and the my NDIS provider portal, to improve how providers and the NDIA work together to support participants.
We tested our new computer system with providers in Tasmania, who shared suggestions to improve their experience using the system. We are committed to continuing to work closely with providers as we prepare to introduce our new computer system and portals nationally.
We often update the information on this page. Providers are encouraged to check back regularly to make sure they have the most up-to-date information.
Our new computer system will continue to improve and develop over time. We can make the changes we need to it, when we need to, to make sure we develop the best system possible.
Why we're making these improvements
We want to improve the experience of the NDIS for participants and providers, and deliver the best possible support to participants, their families and carers. Introducing a new system will help us do this.
As we move towards the national expansion of our new computer system and NDIS provider portal later this year, we are making improvements to make sure it's ready to be used.
These improvements will continue over time, with input from the whole disability community.
System improvements for providers
See what's new, what we're working on and what future system improvement we have planned below.
New notifications from the my NDIS provider portal will let providers know when they have a task to complete, or participant budget information has been updated.
Depending on the types of service and consent in place, providers will be notified when:
- They have a new relationship with a participant (my provider)
- The end date of a relationship changes
- There is a new request for service
- A new plan is approved, including a change to the reassessment date
- A budget is changed
- A new support category budget is added
- An existing support category budget is changed (increased, decreased or removed).
Previously, plan managers had 30 days to submit claims for supports delivered after their plan manager period had ended.
Plan managers can now only submit claims for supports delivered within their current plan-management period.
Plan managers need to make sure they submit any claims before their plan management period on a participant’s plan ends.
Previously, specialist disability accommodation and behaviour supports could only be Agency-managed.
Participants with a plan developed in our new computer system can now choose to have self-managed or plan-managed specialist disability accommodation and behaviour supports in their plan.
Self-managed or plan-managed specialist disability accommodation and behaviour supports must be delivered by providers who are registered with the NDIS Quality and Safeguards Commission.
Please make sure to provide your ABN to participants you support with these services as they, or their plan manager, must include your ABN when submitting a claim for self-managed or plan-managed specialist disability accommodation or behaviour supports.
If you are not a registered provider for these services and a participant submits a claim, the claim will be automatically rejected.
General providers, support coordinators and psychosocial recovery coaches recorded as my providers will automatically be able to see a participant’s:
- contact details.
- nominee’s contact details if they have one.
Plan managers recorded as my providers will be able to see if a participant has any self and Agency-managed supports.
Currently, plan managers can't see how much funding is available in the participant's plan for plan manager fees.
We will change the settings in the new my NDIS provider portal so plan managers can see how much funding is available in the participant's plan for their fees.
Claims on Agency-managed home and living supports will only be paid to providers authorised by the participant.
Providers with regular and ongoing working relationships with Agency-managed participants are encouraged to talk to them about becoming a my provider for their plan.
Plan managers can request, through the my NDIS provider portal, that a participant would like to record them as a plan manager on their plan.
The participant’s my NDIS contact will contact the participant to discuss the request, and will support the participant to accept, reject or modify the plan manager's request.
The provider learning environment is available via the myplace portal. The learning environment has walk-through tutorials to help providers learn the new system and processes.
A small number of integration issues were affecting payments to some providers, requiring manual interventions and delays in payments.
Improvements were made to back-of-house systems and payments remitted.
Ongoing participant and plan manager in new plans were not recorded correctly, resulting in delays to services starting and payments being made.
This was fixed with a system carry over of ongoing ‘my provider’ relationships (formerly referred to as participant-endorsed providers).
Participants often need time (and support) to consider which providers best meet their needs.
Handover and follow up notes for NDIS partners were improved to make sure participants had time and choice and control to select their plan manager and record them as a my provider (formerly referred to as participant-endorsed providers).
We built an NDIS developer portal with a list of APIs for providers.
Developers can use this code to connect internal business systems to our new computer system