Your check-in

Your check-in is when we talk with you about how your supports are going.

Your my NDIS contact will have a check-in with you once a year.

The check-in is to make sure your NDIS plan still works for you.

Your NDIS plan is a document that has information about:

• you and your goals
• the supports you need
• the funding the NDIS will give you

Funding is the money from your plan that pays for the supports you need.

Your check-in gives you a chance to talk with the NDIS about your plan every year.

You do not have to wait for a check-in to ask the NDIS to change your plan.

Your check-in is different to a plan reassessment.

When we do a plan reassessment, we check to see if the supports in your plan still work well for you.

You only need a plan reassessment when:

• it is time to make a new plan
• you need to change your plan in a big way

The check-in with your my NDIS contact can be:

• face-to-face
• by phone

You can also bring someone to your check-in if you want to.

This could be:

• a family member or friend
• someone who supports you
• someone who helps you with your plan

You can talk about changing your NDIS plan if you want to.

But you do not have to change it.

Your my NDIS contact will ask you some questions.

We will ask you about your NDIS plan.

For example, we will ask:

• how you are going with your plan
• if you have the supports you need
• if you have questions about your NDIS plan.

We will also ask you about your goals.

For example, we will ask you:

• how you are working towards your goals
• if you want to change your goals
• if you have any new goals.

We will ask you about the supports you get funding for.

For example, we will ask you:

• how you use the supports you get funding for
• how your providers help you work towards your goals

Providers support people who take part in the NDIS by delivering a service.

We will ask you about other supports you get.

For example, we will ask you:

• how your friends and family support you
• what services you use in the community.

We will also ask you about your life.

For example, we will ask you:

• if anything in your life has changed
• if you need to change your supports
• if you have any big plans for the next year.

If you need to change some of your supports, we will work with you to change your NDIS plan.

You can find out more on our page about Changing your plan.