my NDIS participant portal and app

We made a new my NDIS participant portal and updated the my NDIS app.

They work with our new computer system.

We made a new computer system to help us support participants better.

Participants are people with disability who take part in the NDIS.

When your NDIS plan is in our new computer system, you can use our new:

• my NDIS participant portal 
• my NDIS app.

Your NDIS plan explains how the NDIS will support you.

We made the new my NDIS portal and app accessible.

When information is accessible, it is easy to: 

• find and use 
• understand.

Your my NDIS contact can help you use the my NDIS portal and app.

Your my NDIS contact is a support person who you have a lot of contact with.

You can find out more about the my NDIS portal and app on our page about my NDIS participant portal and app questions.

You can use the my NDIS portal and app to check your funding. 

Funding is the money from your plan that pays for the supports you need.

You can also check your budget.

Your budget is how we split the funding in your plan.

You can also use the my NDIS portal and app to check any claims that people have made from your budget.

When you make a claim, you ask the NDIS to pay for a support.

You can also make claims through the my NDIS portal if you manage your own plan.

You can also use the my NDIS portal to check:

• information about you and your plan
• messages from us.

To register for the my NDIS participant portal, your plan needs to be in our new computer system.

You can ask your my NDIS contact if your plan is in our new computer system.

Then you can use the my NDIS portal through your myGov account.

You might have a myGov account for other government services like Medicare or Centrelink.

If you do not have a myGov account, you will need to create one.

You can find out how to create a myGov account on the myGov website.

You will need to link your myGov account to the NDIS.

To use the my NDIS portal, you will need to link your myGov account to the NDIS. 

To link your myGov account, you will need to use a code that we give you. 

It is called an ‘NDIS activation code’. 

You need to ask us for this code.

You can call us. 

1800 800 110

You can find out about other ways to contact us on our Contact us page.

After you link your myGov account, you can sign in to the my NDIS portal on:

• the myGov website

or

• the NDIS website using your myGov login details.

You can find out more about how to link your myGov account to the my NDIS portal on the myGov website.

Our privacy notice explains:

• how we will collect and use the information you give us
• how we will protect your information.

When you register for the my NDIS portal, you must tell us that you:

• have read and understood our privacy policy
• agree to share your information with us so we can deliver supports to you.

You can read our privacy notice on our page about my NDIS participant portal and app. 

The terms and conditions are the rules everyone follows when they use the my NDIS portal.

When you use the my NDIS portal, we say you have accepted our terms and conditions.

You can read our terms and conditions on our page about the my NDIS participant portal and app.

You can download the my NDIS app on your phone or tablet.

You can download the app from the Google Play store. 

Or you can download the app from the Apple App store.

When you sign in to the app for the first time, we will text you a code to confirm it is you.

We will send this code to the mobile phone number that is on your file.

You will also need to choose a Personal Identification Number (PIN). 

You will use your PIN to sign in to the app each time you use it.

After you choose your PIN, you can change your settings in the app.

For example, you can set up the app to be accessible in the way that suits you.

And you can set up other ways to sign in to the app, like through:

• face ID
• a fingerprint.

You can find out more about the my NDIS app on our page about the My NDIS mobile app.

If you already use the my NDIS app, you do not need to register for the new app.

Once your plan is in our new computer system, you can just use your NDIS details when you login. 

You will need to accept our:

• terms and conditions
• privacy notice.

You can read our terms and conditions and privacy notice on our page about the NDIS Mobile Application.

It is always a good idea to download the latest version of the my NDIS app.

You can download the latest version for an Android phone. 

You can download the latest version for an Apple phone.

If you do not have a plan in our new computer system yet, you can keep using the myplace portal.

If you have a plan in our new computer system, you can still find and use the myplace portal through:

• the NDIS website
• myGov. 

It will let you see:

• your old plans
• information about your old plans.

A nominee is someone you choose to:

• make decisions for you
• do things for you.

Often an adult will make decisions about the NDIS for a participant who is a child. 

We call this person a ‘child representative’.

When you log in to the my NDIS portal and app, you need to use your own myGov account if you are a:

• nominee
• child representative.

You cannot use the login details of the participant you support.

You need to use your own myGov account when you log in to the:

• my NDIS portal
• app.

You can log in using myGov to make claims for each participant you support. 

You will also be able to see the claims you made.

Even if you support more than one participant.