Paying for your supports

The NDIS can help you pay for the supports you need.

This page explains how you can pay for your supports.

Your NDIS plan is a document that has information about:

• you and your goals
• the supports you need
• the funding the NDIS will give you.

Funding is money from your plan that pays for the supports you need.

We use the funding from your plan to pay for supports when you make claims.

When you make a claim, you ask the NDIS to pay for a support.

There are 3 ways you can manage your funding.

You might use one of these ways.

Or you might use more than one.

This means you might pay your providers in different ways.

Providers support people who take part in the NDIS by delivering a service.

You can manage your own funding in your plan. 

We call this ‘self-managed’.

If you self-manage your plan, you can use the my NDIS participant portal and app to make claims.

You can also use the my NDIS portal and app to:

• see your plan
• see what you have spent your funding on.

You need to provide us with information when you make a claim. 

For example, you need to tell us:

• when you used the support
• the provider’s details
• how much the support cost.

You will need to tell us what support category you are using to pay for the service or support.

Support categories are the different types of supports you can get from the NDIS.

They explain what you can use your funding for.

You can find out more in our fact sheet about Support categories.

We will also ask if you know the provider’s Australian Business Number (ABN).

An ABN is a number you need to have when you run a business or company in Australia.

You can look up the provider’s ABN with the ABN lookup tool on the Australian Business Register’s website.

If you cannot find the provider’s ABN, you can choose ‘No’ when you make a claim.

You can also upload a receipt or invoice.

An invoice is a document that includes:

• a list of services you need to pay for
• the amount you need to pay.

You can save a claim as a ‘favourite’ if it is one that you make often.

The NDIS portal and app will save the important details so you do not have to tell us every time.

We will usually pay the provider within 2 business days.

You can find out more in our video about How to claim in the my NDIS portal.

If you have a plan manager, you do not have to do anything to pay for your supports.

A plan manager is someone who can manage your funding for you.

You can also ask the NDIA to manage the funding in your plan for you.

We call this ‘Agency-managed’.

If you have an Agency-managed plan, you need to tell us who your providers are.

After providers deliver a service, they send us a claim to get paid.

If we get a claim from a provider you have not told us about, we will check with you before we pay them.

We will check with you by sending you a text message.

If you do not agree with a provider’s claim, you need to tell us within 6 days.

You can call us.

1800 800 110

You can find out more about claims from providers on our page about My providers.

If we cannot pay your claim, we will tell you why in the my NDIS portal and app.

It might be a problem you can fix.

For example, you:

• need to tell us the dates when you used the support
• made the same claim twice
• need to add your bank details to our new computer system.

Or you may not have enough funding to pay for the services or support.

There may be more than one reason that we cannot pay your claim.

If there is more than one reason, we will send you a message in the my NDIS portal or app.

It will say that your claim cannot be processed.

You can find out more about your claims on our page about my NDIS participant portal and app questions.

You can also contact us for help to fix the problem with your claim.

You can call us.

1800 800 110

You can write to us.

GPO Box 700
Canberra
ACT 2601